5 Star Guest Experience | April
Luxury is defined as a heightened sense of pleasure not found in everyday life. How can your winery deliver this to each guest?
Date: Wednesday, April 24, 2018
Time: 9am - 12:30pm (PT)
Learn how to establish a 5-Star service model in formal and informal systems by:
- Learning what the guest values from the guest’s perspective
- Understanding that luxury is relative: It’s not about the service, it’s about the delivery
- Understanding the importance of consistency
- Understanding your target audience
- Learning how/what to measure...what gets measured gets managed
Requirements for Virtual Classroom:
-computer with speakers/microphone per student
-webcam per student
-Headphones or earbuds
-quiet/ distraction free environment to learn
Email email@example.com or call 512.412.6319 for more information!
**ATTN: VingDirect members please contact us for your special, discounted rate!