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5 Star Guest Experience | April

5 Star Guest Experience | April

$ 245.00

Luxury is defined as a heightened sense of pleasure not found in everyday life. How can your winery deliver this to each guest?

Date: Wednesday, April 24, 2018

Time: 9am - 12:30pm (PT)

Where: Online

Learn how to establish a 5-Star service model in formal and informal systems by:

  • Learning what the guest values from the guest’s perspective
  • Understanding that luxury is relative: It’s not about the service, it’s about the delivery
  • Understanding the importance of consistency
  • Understanding your target audience
  • Learning how/what to measure...what gets measured gets managed

Requirements for Virtual Classroom:
-computer with speakers/microphone per student
-webcam per student
-Headphones or earbuds
-quiet/ distraction free environment to learn

Email susie@vingdirect.com or call 512.412.6319 for more information!

**ATTN: VingDirect members please contact us for your special, discounted rate!


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