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5 Star Guest Experience Training | January

5 Star Guest Experience Training | January

$ 245.00

Luxury is defined as a heightened sense of pleasure not found in everyday life. How can your winery deliver this to each guest?

Date: Wednesday, January 8, 2020

Time: 9am - 12pm (PT)

Where: Online with Susie

Learn how to establish a 5-Star service model for your winery by:

  • Learning what the guest values from the guest’s perspective
  • Understanding that luxury is relative: It’s not about the service, it’s about the delivery
  • Discovering more about the importance of consistency
  • Understanding your target audience
  • Learning how/what to measure...what gets measured gets managed

Requirements for Virtual Classroom:
-computer with speakers/microphone per student
-webcam per student
-Headphones or earbuds
-quiet/ distraction-free environment to learn

Email lindsay@vingdirect.com or call 512.308.2908 for more information!

Cost is per attendee

**ATTN: VingDirect members please contact us for your special, discounted rate!


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