5 Star Guest Experience Training | January
Luxury is defined as a heightened sense of pleasure not found in everyday life. How can your winery deliver this to each guest?
Date: Wednesday, January 8, 2020
Time: 9am - 12pm (PT)
Where: Online with Susie
Learn how to establish a 5-Star service model for your winery by:
- Learning what the guest values from the guest’s perspective
- Understanding that luxury is relative: It’s not about the service, it’s about the delivery
- Discovering more about the importance of consistency
- Understanding your target audience
- Learning how/what to measure...what gets measured gets managed
Requirements for Virtual Classroom:
-computer with speakers/microphone per student
-webcam per student
-Headphones or earbuds
-quiet/ distraction-free environment to learn
Email email@example.com or call 512.308.2908 for more information!
Cost is per attendee
**ATTN: VingDirect members please contact us for your special, discounted rate!